Job Description

The Talent Director collaborates with the Talent Executive to execute all recruiting, onboarding, and training efforts within the restaurant. The Talent Director specifically owns the Onboarding and Training of new employees and ensures that all employees are equipped with the understanding and tools needed to perform duties in accordance with company policies and standards. 

This role can be a physically demanding job involved in the day to day operations of the restaurant, and requires excellent customer service skills and attention to detail. 

Job Responsibilities

Recruiting 

• Leading Team Member and Delivery Driver interviews
• Facilitating Group Interviews 
• Collaborating with Ops Lead and Talent Executive in selecting candidates 
• Participating in recruiting events 

Onboarding

• Sending new hires offer letters and new hire paperwork
• Running MVR background checks for new Delivery Drivers 
• Ordering and assembling all new hire uniforms, including name tags 
• Conducting Team Member Orientation class and Delivery Driver Orientation class
• Adding all new hires to payroll via HR Payroll 
• Conducting Payroll Bi-Weekly
• Setting all new hires up on CFA Home
• Setting all new Team Members up on HotSchedules 
• Adding all new hires to Jolt
• Adding all new hires to appropriate Bands 
• Assigning New Hire Orientation Pathways
• Completing Employment verification (E-Verify)

Training 

• Setting up all new hires on Pathway 2.0 during the onboarding process
• Assigning Team Members and Delivery Drivers Pathway material and schedule for training 

Compliance 

• Tracking all employee truancies and attendance documentation
• Tracking all employee Accountability Actions 
• Actively communicating employee status with restaurant leadership 
• Conducting break audits on a weekly basis
• Consistently checking the DEW (Department of Employment and Workforce) Website
• Organizing and properly disposing of prior year employee files, notes, and returned W2s at the offsite office 

HR Payroll 

• Adding all new Team Members and Delivery Drivers to HR Payroll upon completion of Orientation 
• Terminating former employees in HR Payroll and completing termination documentation via Jolt
• Inputting pay raises and pay deductions for Team Members and Delivery Drivers upon a change in employment status, promotion, performance, etc.  
• Inputting child support/garnishment updates to the payroll
• Inputting Tips and Withdrawing Uniform Order Costs
• Submitting Payroll on a Bi-Weekly Basis

Birthdays & Anniversaries 

• Celebrating all Team Member and Delivery Driver birthdays and work anniversaries 
• Maintaining inventory of birthday/anniversary cards, birthday cows, anniversary mugs, etc. 

Other Duties

• Maintaining all forms under Company Services on the Employee Resource Center
• Uniform ordering and uniform returns 
• Maintaining HR email on a daily basis

Skills & Requirements

The Talent Director must meet the following requirements:

• Positive attitude 
• Prior experience in the Hospitality / Customer Service industry.
• Ability to work in a high pressure, fast paced environment. 
• Exhibit the Core 4 with the Guest and team
• Ability to work on a team
• Commitment to the Mission, Vision, and Core Values of the organization 
• Bachelor’s degree in business administration, human resources, or a relevant field
• Good understanding of the full recruitment and onboarding process
• Outstanding verbal and written communication skills
• Solid problem-solving and leadership abilities.
• Open availability, Monday - Saturday
• Available to work up to 45 hours per week
• Prior Chick-fil-A experience is a plus 

Reporting Structure

The Talent Director reports directly to the Talent Executive.

Perks & Benefits

• Full Time = Greater than 32 hours per week.
• Health, Dental, Vision, Life –  Employer contributions available after 1 month of employment. 
• 401K Contribution – up to 4% Employer Match at the start of each new quarter for all new and existing employees. 
• Meals up to 10$ each day
• Remarkable Futures Scholarships – True Inspiration™ Scholarship ($25,000) or Leadership Scholarship ($1,000 or $2,500).