We take our Core Values seriously — Passion, Learning, Serving, Relationships, and Honesty and Integrity — and expect all our team members to do the same. We proudly support law enforcement and military personnel, as many of our Franchise Owners have also served their communities and our country.

You will be treated with the same respect and care that we show our clients and customers. At every level of our team, we focus on building long-lasting, personal relationships based on integrity, reliability and a genuine desire to help others succeed. If you’re ready for a change and you’re looking for a sign, we’re your Signal.

Position Title: Dedicated Security Officer

Location: Charleston, WV (and surrounding areas)

Schedule: Full-Time & Part-time (Multiple Days/Nights Per Week) 

Pay Rate: Between $14.00 and $17.00 per hour

Position Summary: A Signal Dedicated Security Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning and execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business.Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct and deliver various dedicated services that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• The ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations
• Interacting with internal and external customers on site cultivating a customer service relationship while striving to provide peace of mind.
• Consistently communicates with the Advanced Dedicated Officer or the Dedicated Branch Supervisor to promptly report any customer or property related information and concerns.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Manage daily activities while meeting key benchmarks and expectations set by the Dedicated Branch Supervisor such as reporting standards and service quality.
• Communicate with the Dedicated Branch Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs and post order changes to ensure operational excellence and efficiency.

Benefits For You:

• Tuition assistance for Full-Time & Part-Time team members and their immediate family
• Hiring incentives at 90 days
• Paid vacation time after one year
• Hundreds of industry-related training courses provided to each Security Officer
• Career advancement opportunities
• Team member recognition program

On-the-job training: We ensure your success and ability to excel in your position. Your motivation, positive attitude, and energy will grant you the ability to adapt to your surroundings and advance with the company.

Our Ideal Candidate:

• Always alert and ready
• Customer service oriented
• Punctual and dependable
• Excellent with problem solving
• Adaptable to an ever-changing environment
• Works well with a team, and able to lead when needed
• Takes pride in their uniform and what it stands for
• Flexible with their schedule
• A safe driver with a clean driving record
• Ability to report events and incidents observed during routine patrols
• Can operate a smart phone efficiently
• A career driven individual/leader who is seeking opportunity within an organization that can help you develop personally and professionally

Requirements and Qualifications:

• Pass Drug Test
• Have clean driving record
• Pass Background Check
• Must have reliable transportation
• Complete Signal Performance Institute training modules within first month of employment
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• 21 years of age or older
• High school diploma or GED
• Must be able to move equipment weighing up to 20 pounds

Application Question(s):

• Do you have a valid driver’s license and a driving record that would allow you to be insured under a company vehicle insurance policy?
• Employment with our company requires passing a pre-employment drug screening and may include random drug testing during employment. Are you willing and able to comply with this requirement?
• This position requires employees to be at least 21 years of age due to insurance and operational requirements. Do you meet this requirement?
• Do you have anything in your background that would prevent you from obtaining a Security Guard license in the State of West Virginia?
• Security positions may require working evenings, overnight shifts, weekends, and holidays. Are you available to work these types of shifts?