Position Summary

The Security Operations Center (SOC) Supervisor oversees dispatchers and operations center activities, ensuring seamless communication, incident response, and accountability across all sites. This role provides leadership within the SOC, monitoring real-time guard activity, verifying incident escalation, and ensuring accurate reporting. SOC Supervisors serve as the primary link between operations center staff, field supervisors, and management, maintaining service quality and compliance with organizational standards.

Position Details

📍 Location: Tampa Bay, FL

💰 Pay Range: $22.99 Hour

🕒 Schedule:

• Monday through Friday: 8:00 AM – 4:30 PM
• Full-time, 40 hours per week
• Occasional flexibility may be required for after-hours emergencies, shift coverage, or special assignments

Competitive Benefits Package:

• Insurance Options – Major medical, dental, and vision coverage available.
• Tuition Assistance – Get up to $3,500 for continuing education.
• Performance-Based Incentives – Earn up to $1,200 in additional rewards.
• Annual Pay Increases – Your hard work and dedication won’t go unnoticed.
• Professional Development – Access to 150+ industry-specific training courses.
• 401(k) Retirement Plan – Secure your long-term financial future

Key Responsibilities

• SOC Oversight & Leadership
• Supervise SOC dispatchers, ensuring timely response to calls, service requests, and incidents.
• Maintain staffing schedules for SOC coverage, ensuring 24/7 operational readiness.
• Provide coaching, training, and performance feedback to SOC staff.
• Incident & Communication Management
• Monitor officer locations, guard tours, and post coverage through GPS-enabled platforms.
• Ensure proper escalation of emergencies to law enforcement, fire, EMS, or management.
• Validate dispatcher logs and communication records for accuracy and completeness.
• Operational Coordination
• Act as the central link between field supervisors, officers, and management.
• Support deployment of flex officers and reserve teams during staffing shortages or emergencies.
• Coordinate with field supervisors to verify post compliance and rapid response.
• Reporting & Accountability
• Review dispatcher reports, activity logs, and incident documentation before submission.
• Generate daily and weekly SOC summaries for management review.
• Ensure compliance with post orders, reporting protocols, and client requirements.
• Emergency & Continuity Support
• Oversee SOC response during critical incidents, natural disasters, or large-scale emergencies.
• Implement contingency protocols for staffing, communications, and site continuity.
• Ensure dispatchers remain at their posts until properly relieved.

Who We’re Looking For

The Ideal Candidate:

• Reliable & Responsible – Security depends on trust and consistency.
• Observant & Detail-Oriented – Always aware of surroundings and potential threats.
• Professional & Composed – Represents the Signal brand with confidence and integrity.
• Problem-Solver – Capable of making quick, logical decisions under pressure.
• Tech-Savvy – Comfortable using a smartphone for reporting and communication.
• Career-Oriented – Looking for growth opportunities and long-term stability.

Minimum Requirements:

• Minimum 2 years of experience in security operations, law enforcement, emergency communications, or related field.
• Minimum 1 year of supervisory or team lead experience.
• Ability to pass a drug screening.
• High school diploma or GED.
• Clean criminal background and eligibility for employment via E-Verify.
• Must be able to stand and walk for extended periods.
• Strong knowledge of security protocols, dispatch operations, and crisis management.
• Proficiency with GPS-enabled reporting systems, radio communications, and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Ability to maintain composure under pressure and make rapid, sound decisions.
• Must pass background check, drug screening, and employment eligibility verification.
• Active or eligible for Florida Class “D” and “G” Licenses

Preferred but Not Required: Previous experience in security, military, or law enforcement is a plus.

Why Join Signal of Tampa Bay?

• Locally Owned & Operated: Work for an independently owned Signal franchise that values its team.
• Equal Opportunity Employer: We foster a diverse and inclusive workplace.
• Clear Career Path: We don’t just offer jobs—we offer careers with real advancement potential.

Structured Career Growth – Join as a Dedicated Officer and grow with us. We promote from within, offering clear advancement into leadership roles such as Advanced Officer, Field Manager, and Sr. Coordinator, with each step bringing greater responsibility, higher pay, and expanded career opportunities.

Extensive Training – Whether you're new to security or an experienced professional, we provide hands-on, industry-leading training to set you up for success.

Ready to Build Your Future in Security? Apply Now!

Join Signal of Tampa Bay and take the next step toward a stable, rewarding security career. Apply today and become part of a team that protects, serves, and leads with excellence! #Signal68