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Signal of New England

Join the Frontline: Protecting New England

What it's like to be a Signal Officer | SIGNAL - YouTube

Our Mission: Peace of Mind for New England At Signal of New England, we do not just watch property; we provide Peace of Mind. We are a locally owned and operated security leader dedicated to protecting the people and businesses that keep our region moving. From the industrial hubs and campus environments across Connecticut, Massachusetts, and Rhode Island to the commercial centers throughout the greater New England area, our mission is to create a safer environment so our neighbors can focus on what they do best.

Redefining the Security Industry We are changing the perception of what security looks like in New England. We are not interested in the old way of security. We combine a professional, military style presence with modern technology to deliver a level of service that is unmatched in the area. When you join our team, you are joining a tech-forward organization that values visibility, accountability, and local impact.

Why Build Your Career with Signal of New England? We know that the strength of our service depends entirely on the strength of our team. We are committed to providing a workplace where you are respected and empowered.

  • Local Ownership, National Power: You get the feel of a local team where the owners know your name, backed by the global training and resources of the Signal brand.
  • Signal EDGE Technology: We lead the industry with our proprietary digital reporting platform. You will have the best tools at your fingertips to ensure transparent, real-time communication with our clients.
  • A Culture of Professionalism: From our high visibility patrol vehicles to our crisp uniforms, we take pride in our image. We want you to feel proud of the badge you wear every day.
  • Advancement Opportunities: We believe in promoting from within. Whether you are looking for a career in law enforcement or want to move into field management and operations, we provide the mentorship to help you get there.

Who We Are Looking For We are looking for dedicated professionals who are ready to serve their fellow New Englanders. If you are someone who takes pride in your work and wants to make a difference in your community, you belong here. We value:

  1. A Proactive Mindset: You stay alert and represent a powerful deterrent to crime through your active presence.
  2. Technical Proficiency: You are comfortable using mobile technology and digital reporting tools to provide the best data to our clients.
  3. Professionalism: You understand that you are the face of safety for the businesses and families we protect.

Our North Star Values We operate by a set of core values that guide every patrol and every decision: Passion | Honesty and Integrity | Relationships | Serving | Learning

Security Supervisor - Northshore

Signal of New England
$25 per hour
Salary
Everett, MA 02149, USA
Location

Job Description

Security Supervisor/Coordinator

Location: North Shore, Massachusetts
Job Type: Full-Time 
Schedule: Flexible – Morning, Afternoon, and Evening shifts (including weekends, holidays & on-call as needed)
Compensation: $25 / hour

Job Description

We are looking for a dependable, highly responsible, and experienced Security Supervisor/Coordinator to oversee our dedicated security officers throughout the North Shore area of Massachusetts.

In this role, you will serve as the primary field supervisor and coordinator for assigned client sites, ensuring officers are properly scheduled, staffed, trained, and performing their duties in accordance with company and client expectations. 

This is not a traditional Monday through Friday, 9-to-5 position. Our security operations are 24/7, and the successful candidate must be flexible, reliable, and willing to work varying shifts, including mornings, afternoons, evenings, weekends, holidays, and emergency call-outs as needed.

Key Responsibilities

  • Officer Oversight: Supervise, coach, and hold assigned security officers accountable for attendance, performance, professionalism, and compliance with company and client expectations.
  • Scheduling & Coordination: Coordinate schedules for dedicated security officers, maintain adequate staffing levels, and address scheduling conflicts, call-outs, and open shifts.
  • Shift Coverage: Respond to last-minute call-outs and staffing shortages and personally cover vacant shifts when necessary to ensure uninterrupted client coverage.
  • Training & Coaching: Assist with training and coaching officers to ensure they understand site-specific responsibilities, post orders, and company policies.
  • Emergency Coverage: Remain available to respond to urgent staffing needs and operational issues when necessary, including outside of regularly scheduled hours.

Requirements

  • Security Experience: Minimum of 1–3 years of security experience
  • Supervisory Experience: Previous experience supervising security personnel, managing schedules, or coordinating multiple posts is strongly preferred.
  • Open Availability: Flexibility to work a fluid schedule averaging 40–50 hours per week, including mornings, afternoons, evenings, weekends, holidays, and on-call availability as needed.
  • Regional Travel: Must be comfortable traveling between client locations throughout the North Shore area.
  • Communication Skills: Strong written and verbal communication skills with the ability to communicate professionally with officers, clients, and management.
  • Technology: Comfortable using scheduling software, digital reporting systems, email, and other company technology.
  • Background Check: Must pass a comprehensive criminal background check and drug screening.
  • Reliability: Must have a strong attendance record and the ability to respond promptly to staffing and operational needs.

What We're Looking For

We're looking for a dependable, proactive, and hands-on Supervisor/Coordinator who takes ownership of the operation and understands that successful security service depends on both strong leadership and reliable staffing.

The ideal candidate:

  • Leads by example and holds officers accountable.
  • Is organized and able to manage schedules, call-outs, and staffing changes effectively.
  • Can make sound decisions independently and remain calm under pressure.
  • Communicates professionally with clients, officers, and management.
  • Builds positive working relationships with both security personnel and clients.
  • Understands that exceptional customer service is just as important as security.
  • Is willing to step in and cover an open shift when necessary to ensure uninterrupted client service.
  • Is proactive about identifying and resolving staffing, performance, and site-related issues.
  • Takes pride in maintaining high standards of professionalism, reliability, and integrity.
  • Is comfortable working in a fast-paced, 24/7 security operation where priorities can change quickly.