Title: Insurance Coordinator

Department: Insurance

Reports to: Insurance Manager

Location: Omaha, NE

Travel Required: Occasional as to attend annual convention and seminars, less than 25%

Compensation: Salary exempt; based on experience

Office Hours: Monday-Friday, 8am-5pm

Who We Are.

Signal is an innovative company offering franchising to entrepreneurs or law enforcement for security guard service firms. Signal has redefined the security industry through branding, technology, and its leading-edge business model and is experiencing phenomenal growth.  Our corporate office sells franchises, launches them, and provides all the facets of business support and development.

Your Role.

As the Insurance Specialist, you will be assisting the Insurance Manager with all aspects of insurance program administration, including overseeing certificates of insurance, compliance portals, renewals and insurance program management. You will offer overall Administrative Support to the Insurance Manager as well as the Director of Insurance Operations.

What You’ll Do in This Role.

Administrative 70%

• Assist Insurance Manager with communicating general insurance information to the network.
• Overall management of department email inbox
• Route insurance emails to appropriate parties to address
• Assist Insurance Manager with certificates of insurance renewal
• Maintain diaries for follow up items in RMIS system
• Assist network with password resets for insurance applications
• Evaluate and process certificates of insurance requests from franchise owners
• Address auto ID card requests and disperse to network
• Assist with streamlining administrative duties for the department
• Maintain compliance portal
• Address department ticketing system que within required SLAs
• Play active role with annual insurance renewal

• Work with franchisees on a regular basis to ensure they are compliant with their insurance coverages.
• Assist Manager and Director in identifying franchise compliance concerns to ensure alignment with insurance requirements.
• Assist with premium audits

Claims Customer Service and Administration 30%

• Oversee the filing of all claim documents
• Escalate complex loss information to Insurance Manager and/or Director of Insurance Operations
• Clean up reports for accurate loss location coding
• Making suggestions to improve customer satisfaction and operation workflow
• Access claim information to provide adjuster contact information to network
• Develop and maintain professional relationships with both external and internal customers

***This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs

Qualifications/Knowledge:

• Bachelor’s degree preferred; High school diploma or GED and equivalent experience acceptable
• 1-3 years experience in insurance or risk control

• Exhibit our core values of Passion, Relationships, Honesty/Integrity and Serving/Learning
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration

Skills/Abilities:

• Proficient in Microsoft Word, Excel, Outlook and Adobe
• Computer Savvy with ability to type 40 words per minute
• Must be resourceful, well-organized and creative
• Ability to maintain confidentiality
• Strong interpersonal verbal and written communication to clearly and professionally communicate information
• Ability to solve problems with a collaborative approach and provide strong follow-up
• Capable of delivering excellent customer service
• Promote teamwork
• Ability to multitask in a fast paced, rapid growth environment while being accountable for accuracy and meet deadlines
• Must have high integrity, accuracy, strong work ethic, desire to learn, passionate about achieving great results
• Must be able to pass a background check

• Must be able to complete all physical requirements of the job with or without reasonable accommodation.

What’s in it For You.

• Competitive base pay, quarterly bonus plan, and long-term incentive plan

• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents
• 100% company paid life insurance, short-term disability, and long-term disability
• Paid Time Off and Holidays
• Career development assistance
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

The Office Environment:

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate.You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key:

O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less

Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.