Operations Manager – Pensacola 

Signal Security
Location: Pensacola, FL
Market Coverage: Pensacola (Primary) | Atlanta (Oversight)

Signal Security is hiring a senior Operations Manager to take full operational ownership of our Pensacola market while providing structured oversight and escalation support to our Atlanta operations.

This is a hands-on leadership role for an operator who knows how to run field teams, enforce standards, and drive execution in high-volume, high-accountability environments. This role is not administrative. It is not passive. It is not developmental.

You will be accountable for operational performance, compliance, client satisfaction, and labor efficiency. Results matter.

The Mandate

Stabilize, standardize, and strengthen operations.

You will:

• Own daily execution in Pensacola without needing supervision
  
  
• Build disciplined, accountable leadership beneath you
  
  
• Reinforce standards and consistency in Atlanta without micromanaging
  
  
• Identify problems early and fix them decisively
  
  
• Protect the company through compliance, documentation, and execution
  
  

What You Own

Primary – Pensacola Operations

• Full command of day-to-day security operations across all posts and shifts
  
  
• Direct leadership of supervisors, patrol leadership, and advanced officers
  
  
• Schedule integrity, coverage reliability, and response execution
  
  
• Hiring, onboarding, training, and retention of operational staff
  
  
• Enforcement of licensing, training, post orders, and SOP compliance
  
  
• Performance management including documentation, corrective action, and terminations
  
  
• Oversight of vehicles, equipment, uniforms, and operational readiness
  
  
• Client relationship management, issue resolution, and service recovery
  
  
• Execution of company initiatives and operational directives
  
  
• Active control of labor efficiency, overtime, and controllable costs
  
  
• Working understanding and management of market-level P&L
• 25% Travel to be expected.
  
  

Secondary – Atlanta Oversight

• Provide senior operational oversight to Atlanta leadership
  
  
• Serve as escalation support for issues exceeding local authority
  
  
• Reinforce standards, scheduling discipline, and compliance expectations
  
  
• Assist with leadership development, corrective action, and stabilization efforts
  
  
• Ensure Atlanta execution aligns with company standards and expectations
  
  

This is oversight and reinforcement, not day-to-day management.

Who You Are

• A proven operations leader in a field-based, regulated environment
  
  
• Comfortable making decisions and standing behind them
  
  
• Direct, disciplined, and consistent in leadership approach
  
  
• Calm under pressure and effective in high-interruption environments
  
  
• Highly organized, detail-driven, and execution-focused
  
  
• Confident in client-facing conversations and conflict resolution
  
  
• Experienced with or fluent in labor management and P&L fundamentals
  
  

Security industry experience is strongly preferred.

Non-Negotiables

• You hold leaders accountable and address performance issues directly
  
  
• You do not wait to be told what to fix
  
  
• You escalate appropriately, not emotionally
  
  
• You document, follow through, and close loops
  
  
• You lead with standards, not personalities
  
  

This Role Is Not For You If

• You avoid conflict or difficult conversations
  
  
• You need constant direction or validation
  
  
• You struggle with accountability or documentation
  
  
• You prefer theory over execution
  
  

What We Offer

• Competitive compensation aligned with senior operational responsibility
  
  
• Authority to lead with clear expectations and executive support
  
  
• Opportunity to impact multiple markets in a growing organization
  
  
• A leadership role where execution directly affects profitability and client retention