The Supervisor is responsible for assisting in planning, coordinating, and supervising all day-to-day operations of our Security Team. They will assist Management in supervising operational efficiency and the performance of the individual Security Team members. This role aims to ensure compliance with the client’s contractual requirements and that operations and services we provide run smoothly and effectively. This will be accomplished via pre-deployment training, on-the-job training, performance coaching, and officer development. Flexible availability is a must to align with the needs of the business which will require weekends, holidays, and overnight shifts. You should exhibit good Customer Service while working with our client and their customer. Excellent organizational skills are essential as you would be responsible for covering shifts, keeping track of supplies, and staffing issues. Listed below, but not limited to, are some areas of the individual responsibilities for this role. This is not a comprehensive list, and responsibilities are contingent upon additional needs and requirements of the business and, as such, are subject to change.

Soft Skills:

· Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can communicate near-term goals as well as identify and hire new team members that align with Signal’s vision and purpose?

· Communication: You must be able to effectively and fluidly communicate with team members, client representatives, and client customers, and each unique situation requires.

· Strategic Planning: Effective planning and execution of daily and weekly schedules while meeting established staffing requirements.

· Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee’s growth and development through recognition programs, staff meetings and consistent coaching and development?

Responsibilities:

• Responsible for the overall quality of service to assigned accounts/clients.
• Developing officers/Supervisors for success to impact Client service quality IE: training, scheduling, site instructions, oversight, coaching, and company communication, etc.
• Perform routine site inspections to assess security measures and identify potential vulnerabilities or areas for improvement
• Works to continuously improve the processes, quality of service, and operational efficiency.
• Supports and oversees officer continued development and performance management
• Ensures that all shifts are filled at least in advance accounting to time off requests
• Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
• Works directly with the team members to improve their report writing on an ongoing basis.
• Responsible for overseeing maintenance and condition of all Retail Security site equipment.
• Organizes and hosts bi-weekly team meetings weekly scorecard, operational priorities, delegation review, and client issues
• Notifies management of issues in the field, or internally, for timely leadership follow up.
• Act as the primary point of contact for emergency situations, ensuring prompt and appropriate response to incidents.
• Provide ongoing training and guidance to security personnel, ensuring they are well-equipped to handle emergencies and follow best practices and reporting procudures.
• Monitors company policies, procedures through spot checks and inspections.
• Issues disciplinary action in accordance with the employee handbook.
• Responsible for fostering a positive working environment through feedback and recognition programs.
• Communicate with management regularly to review the scorecard, KPI results/goals, operational priorities, customer review, and internal needs..

Requirements:

• High school diploma or GED
• Vaid Oregon Guard Card
• Employment is contingent upon the results of background check and drug screen
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Adapt to established procedures and to help identify and solve problems
• Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
• Must be able to move equipment weighing up to 20 pounds
• Must have valid driver’s license and good driving record
• Must have reliable transportation