Title: Fulfillment Center Associate

Location: Omaha, NE

Department: Fulfillment                                                                                                                                       

Reports to: Manager of Apparel and Order Fulfillment

Travel Required: Occasional, less than 10%  

Positions Supervised: None

Compensation: Hourly, Non-Exempt, based on Experience

Office Hours:. Full-Time: Monday-Friday

Who We Are:

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

Your Role:

As a Fulfillment Center Associate you will be responsible for assisting with the execution of the overall functions of the Signal fulfillment center.  This role will work closely with the Apparel and Order Fulfillment Manager and Other Fulfillment Center Associates to support the day-to-day processes of the fulfillment center. This role understands the importance of communication, inventory management, and staying organized.

What you’ll Do in this Role:

Order Fulfillment & Production: 60%

• Receive incoming orders via shop team signal and employee shop team signal sites.
• Verify accuracy of orders, including items, quantities, and shipping information.
• Pick items from shelves or storage areas according to order specifications.
• Pack orders securely to prevent damage during transit.
• Administer drop ship orders for a wide variety of third-party vendors.
• Maintain high standards of quality and accuracy in all tasks.
• Set up and operate heat press machines according to job specifications, including adjusting temperature, pressure, and time settings.
• Apply designs, logos, or graphics onto materials using heat transfer methods, ensuring even pressure and temperature distribution for consistent results.
• Maintain accurate records of production activities, including job orders, materials used, and production times, to track performance and efficiency.
• Work closely with other fulfillment team members and departments with production, design, and quality control to coordinate workflow, accuracy, and ensure timely completion of orders.
• Assist Owners, Departments, and Employees with inquiries or issues regarding their orders.
• Provide accurate information regarding order status, shipping times, and product availability.
• Resolve customer complaints or concerns in a professional and timely manner.
• Ensure a positive customer experience through friendly and helpful interaction.

Inventory Management: 20%

• Conduct regular inventory checks to ensure accuracy of stock levels.
• Restock shelves or storage areas with incoming inventory.
• Maintain organized and tidy storage areas to facilitate efficient order picking.
• Report any discrepancies or issues with inventory levels to management.
• Receive incoming shipments of goods and materials.
• Unload shipments from trucks and verify contents against packing slips.
• Prepare outgoing shipments for delivery using appropriate packaging materials.
• Coordinate with shipping carriers to schedule pickups and deliveries.
• Inspect incoming and outgoing goods for quality and accuracy.
• Report any damaged or defective items to management.

Maintaining Cleanliness, Organization, & Safety: 20%

• Perform routine maintenance checks on equipment such as pallet jacks, Heat Press Machines, Package Sealer, and Heat Gun Shrink Wrapper
• Keep work areas clean and free of debris to prevent accidents or equipment damage.
• Adhere to safety protocols and guidelines to prevent accidents and injuries.
• Wear appropriate personal protective equipment (PPE) when handling certain materials or operating machinery.
• Follow all company policies and procedures related to workplace safety and compliance.
• Participate in safety training programs as required.

Qualifications/knowledge:

• Minimum 1-3 years of customer service, product logistics and/or equivalent experience
• Ability to navigate through computer systems, use email, and work with inventory management software.
• Experience operating heat press machines or similar equipment in a production environment is preferred but not always required for entry-level positions.
• Efficient time management skills to prioritize tasks, meet deadlines, and work effectively in a fast-paced production environment.
• Experience in building relationships and working in a team environment.
• Proven ability to support initiatives defined by the fulfillment leadership team.
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration.

Skills/Abilities:

• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving and Learning)
• Ability to accurately pick, pack, and ship orders while paying close attention to product details, quantities, and shipping instructions.
• Perform physically demanding tasks such as lifting, carrying, and standing for extended periods in a fast-paced warehouse environment.
• Collaboration to work closely with other departments, communicate effectively, and support each other to achieve common goals and optimize workflow efficiency.
• Quickly able to identify and address issues that may arise during order processing, inventory management, or equipment operation to minimize disruptions and ensure smooth operations.
• Able to Operate computer systems, Shopify software experience a plus.
• Commitment to adhering to safety protocols, following proper lifting techniques, and using personal protective equipment to prevent accidents and injuries in the workplace.
• Provide excellent service to customers .
• Ability to prioritize tasks, multi-task, manage workloads effectively, and meet productivity targets while maintaining quality standards and attention to detail.
• Clear and concise communication skills
• Willingness to take initiative and proactively contribute ideas for process improvements, productivity enhancements, or other initiatives to optimize fulfillment center operations.
• Commitment to maintaining high standards of quality and accuracy in all tasks, from order fulfillment to packaging, shipping, and productions, to ensure customer satisfaction and minimize errors or returns.
• Must be able to pass a background check including Motor Vehicle Report

• Must be able to complete all physical requirements of the job with or without reasonable accommodation.

What’s in it For You?

• Competitive base pay, Quarterly Bonus Plan, and Long-term Incentive Plan

• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents.
• 100% company paid life insurance, short-term disability, and long-term disability.
• 401k
• Paid Time Off and Holidays
• Career development assistance
• Tuition Assistance through Bellevue University
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

Environmental/Working Conditions:

• Fulfillment center may be in environments with controlled temperatures to preserve the quality of products.
• Fulfillment centers can be noisy environments due to machinery, equipment, and the movement of goods.
• We prioritize safety measures to protect workers from accidents and injuries.
• Emergency response procedures, such as evacuation plans and first aid stations, are in place to address potential hazards or incidents.
• Workstations may be designed with adjustable height surfaces, ergonomic chairs, and other features to promote comfort and proper posture.
• When in the office you will work in a standard office setting where there is a positive team atmosphere.

Physical Demands:

• Ability to lift and carry objects weighing up to various weight limit (up to 40lbs), which can range from light packages to heavier items.
• Regularly lifting and moving boxes, cartons, and other items throughout the work shift.
• Maneuvering larger items using appropriate lifting techniques or with the assistance of mechanical aids such as pallet jacks.
• Prolonged periods of standing and walking while performing tasks such as order picking, packing, and stocking shelves.
• Walking distances within the fulfillment center to retrieve items or navigate between different work areas.
• Bending and Ladder usage to access lower shelves or storage areas, as well as reaching overhead to retrieve items from higher shelves.
• Flexibility to perform tasks that require reaching, stretching, and bending in various directions.
• Pushing or pulling carts, hand trucks, or pallets loaded with merchandise or materials.
• Applying force to move objects efficiently and safely within the fulfillment center.
• Performing repetitive motions such as heat pressing garments, packing items into boxes, or sorting products.
• Sustaining repetitive movements over extended periods of time while maintaining accuracy and productivity.
• Maintaining physical stamina and endurance to sustain productivity during busy periods or long shifts.
• Adapting to a fast-paced work environment with frequent changes in tasks and priorities.
• Remaining attentive to safety protocols to prevent accidents or injuries while performing physical tasks.
• Following proper lifting techniques and using appropriate safety equipment to minimize the risk of strain or injury.

Physical Demands key:

F (Frequently) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend Stand, Sit, Handling/Finger dexterity, Reach outward, Carry up to 30 lbs, Push/Pull up to 30 lbs

C (Constantly) – Carry 15 lbs. or more, Push/pull 15 lbs. or more

Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.