Title: Director of Operations

Reports To: Executive Director

Location: Eastern Pennsylvania (training) and New Jersey (permanent assignment)

Supervises: All Team Members in assigned area

Compensation: $28 - $32 per hour based on qualifications and experience

                                Quarterly bonus opportunities

                                Employer contribution towards benefits

Qualifications:   Minimum of 2 years in the security field

                              Supervisory experience a plus

                              Customer service experience a plus

                              SORA/SORA Red must be attained within 90 days of employment so applicant must be eligible

Position Summary

The Director of Operations is a self-motivated and results-driven Team Member who will implement and manage the organization’s business activity. Responsible for planning, coordinating, directing, and managing the daily, weekly, and monthly activities. The Director will manage efficiency and general operations ensuring the business runs smoothly and effectively. Listed below, but not limited to, are some areas of individual responsibility. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and may be subject to change.

Soft Skills:

• Visioning:
  • Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose.
  • Communicates the brand vision and puts structures in place that support company goals and objectives while aligning client needs.
• Strategic Planning:
  • Manage and oversee effective engagement, planning and execution of patrol and dedicated operations.
  • Develops priorities and strategy for future operational growth.
• Financial Acumen:
  • Understands company measurements while developing, managing, and executing the necessary behaviors to drive results.
  • Can effectively manage the delivery of the Signal business model through (KPI) key performance indicators while controlling company resources.
• Team Development:
  • Integrate Core Values through the franchise organization.
  • Develop organized recruiting and onboarding structure.
  • Oversees company training and development programs.
• Project Management:
  • Oversees local vehicle fleet and works directly with the Fleet Manager to schedule maintenance and repairs and communicate needs.
  • Has a full understanding of and maintains compliance and regulatory items.
  • Manages vendor relationships while continually growing and cultivating new opportunities beneficial for the Franchise.
  • Conducts Client reviews and visits, developing a full understanding of their business needs to develop service and execution plan.

Responsibilities:

• Operational KPIs responsibility and accountability: Labor efficiencies (including overtime), patrol completions, dedicated shift completions, employee retention, customer retention, days sales outstanding, A.R over 90 days, gross profit, net revenue growth, and same customer sales.
• Directly responsible for the training, development and performance management of Coordinators and Branch Supervisors, indirectly of Patrol, Dedicated, and Advanced Officers through the Signal training/onboarding process.
• Conducts daily review of urgent activities and client reports and addresses issues in the field or internally. Communicates information to Executive Director.

• Works to continuously improve the quality of service, operational efficiency, and processes.

• Monitors company policies and procedures through spot checks and consistent evaluations. Issues disciplinary action in accordance with the Team Member Handbook.
• Responsible for fostering a positive working environment through feedback, recognition programs, and performance reviews.
• Conducts meetings with all Team Members to review performance and career advancement interest and opportunities.
• Responsible for the maintenance of all Signal assets and equipment to ensure proper operating condition and brand standards.
• Responsible for validating any Signal equipment needs and managing the inventory as resources are needed. This could include but is not limited to vehicles, laptops, radios, and any other equipment used by the Franchise.
• Develop relationships with vendors and networking with new potential client partnerships.

• Performing final site assessments before services start to ensure all necessary information has been collected for a successful start.

• Coordinates with teams upstream and downstream to provide service-related input to assist in developing new processes and operational excellence.
• Host Monthly Director Meeting with Coordinators to review monthly scorecard, KPI results and goals, operational priorities, customer review, and internal needs.

Requirements:

• High school diploma or GED
• 2+ years in security field- management or leadership experience is a plus
• Pass background check and drug test
• Must have valid driver’s license, reliable transportation, and a good driving record
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
• Must be able to move equipment weighing up to 40 pounds
• Must possess or be eligible and willing to obtain SORA Red certification
• Must be willing to work in the field and complete officer assignments while building the team member base
• Must be extremely flexible with availability