Title: Director of Insurance Operations

Reports to: Vice President of Territory and Risk

Department: Insurance and Compliance                                                                                                       

Location: Omaha, NE

Positions Supervised: Insurance Manager, Insurance Coordinator

Travel Required: Occasional as to attend annual convention and seminars, less than 25%

Compensation: Salary Exempt

Office Hours: Monday-Friday, 8am-5pm

Who We Are.

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

Your Role.

As a strategic function, the Director of Insurance Operations will play a key role in Signal’s risk management program by identifying, analyzing and communicating risks that affect Signal’s business. This role will oversee a team that has ownership of and/or support multiple disciplines within Signal corporate insurance program with oversight of franchisees’ insurance programs.  Current areas of insurance that this role will support include Property, General Liability, Worker’s Compensation, Cyber, Automobile Liability, Directors and Officers Liability, Umbrella/Excess Liability, in addition to Crime and Fiduciary Liability.  The Director of Insurance Operations will also have ownership of insurance claims and will support the CEO with Signal enterprise-wide risk management program as needed.  This role will interact across the organization on a variety of insurance and risk management issues, which impact our businesses and functional groups.

What You’ll Do in This Role

Risk & Insurance Management 70%

• Identify, assess, communicate, and prioritize overall risk and loss information.
• Manage the network’s open claims, partnering with loss adjusters, brokers, and internal customers, including Legal, Finance, Accounting, Property Management, and Construction, to achieve effective claims resolution.
• Coordinate with brokers and internal customers to obtain required underwriting data for the placement of Signal’s insurance policies.
• Partner with brokers to identify and implement solutions to Franchisee insurance challenges, including potential master policies, preferred market coverage, captives, and other insurance solutions.
• Implement oversight and audit processes to ensure all Franchisees meet minimum insurance requirements outlined in their franchise agreements.
• Prepare, analyze, and communicate insurance placement submissions and insurance market presentation information as needed.
• Participate in insurance broker, captive, and insurance market meetings as needed.
• Review and interpret Signal’s insurance policies to ensure policy language is appropriate and coverage aligns with organizational needs. Partner with insurance brokers and coverage counsel to ensure purchased policies provide the intended coverage.
• Communicate summaries of Signal’s insurance policies, coverage, and key provisions to management as needed.
• Prepare executive summaries outlining the overall status of claims and identify opportunities to reduce loss exposure and strengthen risk mitigation strategies.
• Attend mediations and provide leadership in the negotiation and resolution of claims.
• Serve as the point of contact for complex insurance and claims management processes and procedures.
• Oversee Signal’s Risk Management Information System (RMIS), including maintenance, enhancements, and upgrade planning.

Team Management 20%

• Lead, mentor, and develop the insurance team to achieve departmental and organizational objectives.
• Establish clear roles, responsibilities, performance expectations, and accountability across the team.
• Foster a collaborative, service-oriented team culture focused on responsiveness, accuracy, and continuous improvement.
• Design and monitor team performance and key departmental metrics, taking corrective action when necessary.

Strategic Partnership & Support 10%

• Partner with senior leadership and other departments to align insurance strategies and initiatives with broader organizational goals.
• Support and provide insurance and claims data as needed for annual budget preparation.
• Provide leadership and subject matter expertise to internal stakeholders on insurance, claims, risk management, and loss exposure.

***This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required of the position. Other duties, responsibilities and activities may change or be assigned at any time due to organizational needs

Qualifications/knowledge:

• Undergraduate degree. Preferably, in risk management, finance, economics, business administration, statistics, marketing, management or equivalent.
• Ten years of overall insurance operations and risk management principles.
• Adept in litigation management and satisfactory outcomes.
• Experience with insurance programs, loss analysis, and captive insurance programs with focus in property and casualty lines is highly preferred.
• Industry certifications, including ARM, AIC, CPCU are strongly preferred.
• Unimpeachable integrity.
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration

 Skills/Abilities:

• The ability to handle highly sensitive matters discreetly.
• The ability to work with a team to accomplish organizational goals and to have the flexibility to shift across various subject matter areas seamlessly.
• The ability to organize and prioritize multiple time-sensitive matters and competing priorities.
• The desire to perform and thrive in a high-pressure environment.
• Strong business acumen and broad-based business skills which include but are not limited to: coverage and loss analysis, project management, ability to create and implement strategy, governance, compliance and performance systems.  Ability to navigate successfully throughout various internal departments, levels of leadership and functional groups.
• Must be able to build and foster strong partnerships with business, corporate teams and service providers, as well as communicate to a wide variety of audiences in clear, concise fashion and be a facilitator of group action.
• Outstanding communication skills.
• Must be able to pass a background check including Motor Vehicle Report.
• Must be able to complete all physical requirements of the job with or without reasonable accommodation.

What’s in it For You?

• Competitive base pay, quarterly bonus plan, and long-term incentive plan
• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents
• 100% company paid life insurance, short-term disability, and long-term disability
• Paid Time Off and Holidays
• Career development assistance
• Special recognition for employee birthdays and anniversaries
• Company-hosted celebrations

The Office Environment:

As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate. You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key:

F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less,

O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.