Hilton Head Public Service District
The Hilton Head Public Service District (PSD) is a special purpose district created by the South Carolina General Assembly in 1969 to provide water and sewer services to Hilton Head Island.
Before Hilton Head PSD
Hilton Head's Growing Infrastructure
Ten separate utilities, both public and private, provided water and wastewater services to the residents of the island at the time of the District’s creation. Beginning in 1995, the District acquired the four utilities that now comprise its current service area, including Hilton Head Plantation Utilities, Hilton Head Island Rural Community Water District, Coastal Utilities and Hilton Head Utilities. In addition, the PSD acquired two small systems on the island previously served by the Beaufort-Jasper Water & Sewer Authority. Consolidation of the remaining island utilities formed the three public service districts currently serving Hilton Head Island – Hilton Head, Broad Creek, and South Island PSDs.
Hilton Head's Water Treatment Today
The remainder of Hilton Head Island is served by either the Broad Creek PSD, which serves Palmetto Dunes and the Shelter Cove area, or South Island PSD, which serves all areas of the island south of Shelter Cove. The three island PSDs work together on an array of issues, including staff training, hurricane operations and recovery, and future water supply planning.
Customer Service Representative
Hilton Head Public Service District
$40,000 to $50,000 annually
Salary
Hilton Head Island, SC, USA
Location
Job Description
Title
Customer Service Representative
Pay
$40,000-50,000 annually w/benefits
Location
21 Oak Park Dr, Hilton Head Island, SC 29926
Job Summary
Hilton Head PSD has an opening for a Customer Service Representative to provide information and assistance to customers, process incoming payments, and perform a variety of specialized duties related to the function of the Customer Service Center. Associates Degree or higher preferred. Bilingual preferred. Applicants must possess excellent communication skills. Excellent benefits package, membership in State Health Plan and State Retirement System. All applicants must complete a PSD job application at https://hhpsd.com. Email resume and application to info@hhpsd.com, fax to (843) 681-5052, or mail to Hilton Head Public Service District, P.O. Box 21264, Hilton Head Island, SC 29925.
Responsibilities
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Provide pricing and delivery information.
- Direct requests and unresolved issues to the designated resource.
- Record details of inquiries, comments, and complaints.
- Record details of actions taken.
- Manage customer accounts.
- Follow up on customer interactions.
Eligibility
- Associates Degree or higher preferred
- Knowledge of customer service principles and practices.
- Relevant computer skills.
- Ability to type and manage keyboard controls.
- Relevant software knowledge.