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Minkner Integrity Services, LLC

Company Overview:

Minkner Integrity Services LLC is a dedicated consultancy firm with a mission to empower and nurture small businesses to achieve sustainable growth and success. We specialize in providing strategic guidance and leadership development support to small businesses, helping them navigate challenges, unlock opportunities, and thrive in today's competitive business landscape.

Our Vision:

At Minkner Integrity Services LLC, our vision is to be the trusted partner of choice for small businesses seeking guidance and mentorship on their journey to success. We aspire to build a thriving community of small business leaders who are equipped with the knowledge, skills, and integrity to drive growth and positive change.

Our Mission:

Our mission is to empower small businesses with the knowledge, strategies, and leadership development needed to achieve their full potential. We are committed to fostering a culture of integrity, excellence, and innovation, ensuring that each business we work with survives and thrives.

Key Highlights:

  • Experienced Consultants: Our team of experienced consultants brings a wealth of knowledge and expertise to every client engagement. We have a deep understanding of the challenges and opportunities that small businesses face.

  • Tailored Solutions: We understand that each small business is unique. Our solutions are customized to meet the specific needs and goals of each client, ensuring that the strategies we implement are effective and sustainable.

  • Leadership Development: We believe that strong leadership is the foundation of business success. Our leadership development programs are designed to empower business owners and leaders with the skills and insights needed to lead their teams to success.

  • Integrity-Centric Approach: Integrity is at the core of everything we do. We believe in ethical business practices, transparency, and honesty in all our interactions.

Core Values:

  • Integrity: We uphold the highest standards of integrity in all our interactions, fostering trust and ethical conduct in the small business community.

  • Empowerment: We empower small businesses by providing them with the knowledge and tools they need to make informed decisions and drive growth.

  • Innovation: We continuously seek innovative solutions to help small businesses adapt to changing market dynamics and seize new opportunities.

  • Community: We believe in building a supportive community of small business leaders who can learn from each other's experiences and successes.

Industries We Serve:

  • Retail
  • Hospitality
  • Technology
  • Healthcare
  • Manufacturing
  • Professional Services
  • And more...

Why Choose Minkner Integrity Services LLC:

When you choose Minkner Integrity Services LLC as your consultancy partner, you gain a dedicated team that is committed to your success. We offer a unique blend of expertise, personalized support, and a deep commitment to integrity, ensuring that your small business survives and thrives in a competitive business environment. Join us on your journey to growth and experience the transformative impact of working with a consultancy firm that genuinely cares about your business's integrity and success.

Client Success Manager

Minkner Integrity Services, LLC
20/hour
Salary
-
Location

Job Description

Job Type: Full-Time

About Minkner Integrity Services LLC: Minkner Integrity Services LLC is a leading consultancy firm dedicated to empowering and supporting small businesses on their journey to growth and success. Our mission is to provide strategic guidance, leadership development, and innovative solutions to our clients. As a Client Success Manager at Minkner Integrity Services LLC, you will play a pivotal role in ensuring our clients' satisfaction and helping them achieve their business goals.

Position Overview: Minkner Integrity Services LLC seeks a highly motivated and client-focused Client Success Manager to join our team. The Client Success Manager will be responsible for building strong, long-lasting client relationships, understanding their needs, and ensuring they derive maximum value from our services. This role is ideal for individuals who are passionate about client success, thrive on building connections, and are dedicated to helping small businesses flourish.

Key Responsibilities:

  1. Client Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact and advocate within Minkner Integrity Services LLC.

  2. Client Onboarding: Guide clients through the onboarding process, ensuring a smooth transition and understanding of our services, methodologies, and resources.

  3. Needs Assessment: Collaborate with clients to understand their business goals, challenges, and aspirations, conducting regular needs assessments.

  4. Service Delivery: Coordinate and oversee the delivery of services to clients, ensuring that services align with client needs and expectations.

  5. Account Growth: Identify opportunities for account growth and expansion, working closely with clients to explore additional services and solutions.

  6. Issue Resolution: Address client concerns and issues promptly and effectively, collaborating with internal teams to find solutions.

  7. Client Training: Provide training and support to clients on utilizing our tools, resources, and recommendations effectively.

  8. Feedback Gathering: Gather client feedback and insights to drive improvements in our services and offerings.

  9. Reporting: Prepare and deliver regular reports on client performance, satisfaction, and key metrics.

  10. Renewals and Retention: Ensure client contract renewals and proactively work to retain clients by demonstrating the value of our services.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
  • Proven experience in a client-facing role, account management, or client success role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to understand clients' business needs and effectively communicate them to internal teams.
  • Empathetic, client-centric approach to building relationships.
  • Organizational skills and attention to detail.
  • Familiarity with CRM software and project management tools is a plus.