Title: Branch Supervisor

Reports To: Director of Operations

Location: Western PA- base of operations in Pittsburgh, 15203

Supervises: All Team Members in assigned area

Compensation: $19 - $21 per hour based on qualifications and experience

                                Employer contribution towards benefits

Qualifications:   Minimum of 2 years in the security field

                              Supervisory experience a plus

                              Customer service experience a plus

                              Valid ACT 235 or must be attained within 90 days of employment 

Position Summary

The Branch Supervisor is responsible for planning, coordinating, directing and managing the daily activities of the assigned work to all Officers. The Branch Supervisor will assist the Director in managing efficiency ensuring that all on-site services run smoothly and effectively. Flexible availability is a must to align with the needs of the business requiring some overnights, weekends and holidays as needed. Branch Supervisors must exhibit good customer service while working with Clients and making presence known amongst our current business portfolio. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals and purpose. Can you communicate near-term goals as well as identify and hire new team members that align with Signal’s vision and purpose?
• Strategic Planning: Effective engagement, planning and execution of daily responsibilities while meeting established deadlines. Can you effectively maintain all KPI efficiencies while balancing Signal’s commitments to the Client’s business needs?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you implement training programs to support an employee’s growth and development through recognition programs, staff meetings and consistent coaching and development?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you properly manage schedules and post orders, while reviewing and following up on incidents to maintain Client and employee relationships?

Responsibilities:

• The Branch Supervisor will be responsible/accountable for the overall quality of service to assigned accounts/clients.
• Operational KPIs direct accountability: Labor Efficiencies (including overtime), Dedicated Shift Completion, Employee Retention, Customer Retention, Patrol Completion.    
• Developing Officers/Supervisors for success to impact Client service quality IE: hiring, training, scheduling, site instructions, oversight, coaching and communication, etc.
• Works alongside the Director through the hiring, onboarding process and reviews.
• Works to continuously improve processes, quality of service, and operational efficiency.
• Supports and oversees officer continued development and performance management.
• Ensures that all shifts are filled at least one month in advance reviewing and approving time off requests.
• Daily review of activity and incident reports, communicating needs accordingly between clients and upper management.
• Responsible for the maintenance of all Signal assets and equipment to ensure proper operating condition and brand standards.
• Attends weekly supervisor meeting 
• Notifies Director of issues in the field, or internally, for timely leadership follow up.
• Monitors company policies, procedures through spot checks and inspections. Issues disciplinary action in accordance with the Team Member Handbook.
• Responsible for fostering a positive working environment through feedback and recognition programs.
• Communicate with the Director, Executive Director, and other members of management in a weekly meeting to reviewing the scorecard, KPI results/goals, operational priorities, customer review, and internal needs.
• Work 50% of your workweek in the field (at established site rate if higher than base rate) and 50% in an administration capacity.

Requirements:

• High school diploma or GED
• 2+ years in security field- management or leadership experience is a plus
• Pass background check and drug test
• Must have valid driver’s license, reliable transportation, and a good driving record
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor
• Must be able to move equipment weighing up to 40 pounds
• Must possess or be eligible and willing to obtain ACT 235 certification
• Must be willing to work in the field and complete officer assignments 
• Must be extremely flexible with availability