Hilton Head Public Service District

The Hilton Head Public Service District (PSD) is a special purpose district created by the South Carolina General Assembly in 1969 to provide water and sewer services to Hilton Head Island.

Before Hilton Head PSD

Residents of Hilton Head Island relied on private wells for their drinking water needs until 1957. At that time, a local development firm called the Hilton Head Water Company introduced a community waterworks system, installing water lines and drilling wells throughout the island. As the community expanded and development progressed, however, Hilton Head citizens became increasingly aware of the need for enhanced services, a need especially apparent in fire protection, water flow and sewer services.

Hilton Head's Growing Infrastructure

Ten separate utilities, both public and private, provided water and wastewater services to the residents of the island at the time of the District’s creation. Beginning in 1995, the District acquired the four utilities that now comprise its current service area, including Hilton Head Plantation Utilities, Hilton Head Island Rural Community Water District, Coastal Utilities and Hilton Head Utilities. In addition, the PSD acquired two small systems on the island previously served by the Beaufort-Jasper Water & Sewer Authority. Consolidation of the remaining island utilities formed the three public service districts currently serving Hilton Head Island – Hilton Head, Broad Creek, and South Island PSDs.

Hilton Head's Water Treatment Today

The remainder of Hilton Head Island is served by either the Broad Creek PSD, which serves Palmetto Dunes and the Shelter Cove area, or South Island PSD, which serves all areas of the island south of Shelter Cove. The three island PSDs work together on an array of issues, including staff training, hurricane operations and recovery, and future water supply planning.

AMI Supervisor

Hilton Head Public Service District

$60,000 - $80,000 annually

Salary

21 Oak Park Drive, Hilton Head Island, SC, USA

Location

Job Description

JOB TITLE: AMI Supervisor

WAGE/SALARY: $60,000 - $80,000 depending on experience

Comprehensive Benefits Package

Hilton Head PSD, a public water, sewer and recycled water utility serving Hilton Head Island,
SC, is seeking an AMI Supervisor to plan, manage, direct, and supervise all operations of the
Advanced Metering Infrastructure (AMI) system.

EXAMPLE OF DUTIES:

• Plans, directs, and oversees the operation of the Advanced Metering Infrastructure
(AMI) system. Assumes ultimate responsibility for system management, operations
and documentation, administration and maintenance of all items relating to the
metering system including coordination with field staff, IT, and metering vendors on
any base station or remote reading coverage issues.
• Establishes key performance indicators for meter accuracy, system performance and
compiles, maintains, analyzes and reports results. Makes recommendations regarding
meter staffing and contracting as well as coordinating with and supervising any
metering contractors.
• Oversees meter system and daily work order activities and coordinates activities with
billing, field services and customer services. Coordinates water outages relating to
changeouts with customers and customer service. Ensures all metering work orders are
addressed and completed on a timely basis.
• Performs meter troubleshooting, diagnosis, changeouts, and repairs. Trains field staff
on metering software and equipment including best practices for meter
troubleshooting, diagnosis, changeouts, and repairs.
• Schedules, assigns, and supervises meter reading routes and technicians to meet billing
schedules, to ensure accuracy of reads, and to determine potential problems.
• Maintains inventory of all AMI components, tools, supplies; ensures proper
maintenance of all system components.
• Works with metering vendor to ensure all defective meters and warranty issues are
appropriately addressed and resolved.
• Meets with customers and explains District policies and procedures to resolve
metering issues and customer leak inquiries. Works with customer service, field
services, and billing to investigate, monitor, and resolve meter damage, backflow,
water theft and diversion activities.

Qualifications:

Must have at least 5 years of AMI experience.
Supervisory experience is preferred.

Competitive Benefits Offered