Advanced Officer – Oahu, HI – Leadership Role

Now Hiring: Advanced Security Officer

Signal Security of Hawaii

Aloha in Service. Excellence in Security.

Are you ready to take the next step in your security career?

Signal Security of Hawaii is seeking motivated, dependable, and service-oriented Advanced Security Officers to join our growing leadership team. This position is ideal for experienced security professionals who are ready to mentor others, support operations, and serve as trusted leaders in the field while continuing to provide exceptional security services.

Our Advanced Officers play a vital role in maintaining operational excellence across Hawaii by supporting officers, assisting leadership, building strong client relationships, and ensuring that every site operates to the highest professional standards.

What You'll Do

Leadership & Field Support

• Serve as a senior field officer and role model for Security Officers.

• Assist Team Leads and Operations Leadership with daily field operations.

• Lead by example through professionalism, accountability, and exceptional customer service.

• Reinforce our culture of Aloha, integrity, and respect in every interaction.

• Provide guidance, mentoring, and coaching to new and existing officers.

• Assist with shift coverage and operational needs as required.

Training & Development

• Support field training for new employees.

• Reinforce company policies, post orders, patrol procedures, and reporting standards.

• Coach teammates on customer service, de-escalation, report writing, and patrol techniques.

• Identify opportunities for additional training and professional development.

Operations & Quality Assurance

• Complete accurate Daily Activity Reports, Incident Reports, and documentation.

• Conduct patrols, inspections, and site audits.

• Verify uniform compliance and professional appearance.

• Ensure checkpoint systems, reporting platforms, radios, and equipment are functioning properly.

• Assist leadership by identifying operational improvements and potential service concerns.

Client Relations

• Deliver exceptional customer service to clients, residents, tenants, guests, and visitors.

• Build positive working relationships with site contacts.

• Assist in resolving minor client concerns professionally.

• Immediately report major incidents or client concerns through the proper chain of command.

• For Walmart locations, conduct weekly communication with the APOC or Store Manager and ensure required reports are completed.

Patrol Vehicle Responsibilities

• Safely operate company patrol vehicles.

• Conduct regular vehicle inspections.

• Maintain vehicle cleanliness and professional appearance.

• Report maintenance needs immediately.

• Ensure patrol vehicles remain fully stocked with required equipment.

Equipment & Site Readiness

• Maintain accountability for all assigned company equipment.

• Ensure assigned sites have current post orders and operational equipment.

• Report damaged or missing equipment immediately.

• Help maintain organized and professional work areas.

Minimum Qualifications

• Current Hawaii State Guard Card (Required)

• High school diploma or GED

• Valid driver's license with an acceptable driving record

• Ability to qualify for company vehicle operation

• Excellent verbal and written communication skills

• Strong leadership and problem-solving abilities

• Professional appearance and demeanor

• Ability to work independently with minimal supervision

• Comfortable using smartphones, reporting software, email, and mobile technology

• Flexible schedule including evenings, weekends, holidays, and emergency call-outs as needed

Preferred Qualifications

• Previous security, military, law enforcement, hospitality, or leadership experience

• Experience supervising or mentoring employees

• CPR/First Aid Certification (or willingness to obtain)

• Strong report writing skills

• Customer service experience

Physical Requirements

• Walk and stand for extended periods

• Lift up to 50 pounds

• Climb stairs and navigate uneven terrain

• Work outdoors in varying weather conditions

• Drive company vehicles safely

• Respond quickly during emergencies

Reporting Structure

Reports To

• Director of Operations

• CEO

Works Closely With

• Area Managers

• Branch Supervisors

• Team Leads

• Security Officers

What We Offer

• Competitive Pay

• Advancement Opportunities

• Paid Training

• Health Insurance (eligible employees)

• Additional exclusive benefits

• Company Uniforms

• Leadership Development

• Professional Growth Opportunities

• Supportive Team Environment

• Opportunity to serve communities across Hawaii

Why Signal Security of Hawaii?

At Signal Security of Hawaii, we believe security is about far more than standing a post. It's about protecting people, building relationships, and serving every community with professionalism, integrity, and Aloha.

If you're looking for more than just a job—and you're ready to grow into a leadership role—we'd love to meet you.

Join a team where leadership matters, service comes first, and every day is an opportunity to make a difference.

Aloha in Service. Excellence in Security.

Signal is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected category.