Title: Administrations Manager

Reports to: Director of Treasury and Cash Management

Department: Revenue Support Services                                                                                                        

Location: Omaha, NE

Positions Supervised: None

Travel Required: Occasional as to attend annual convention and seminars, less than 25%

Compensation:  Salary Exempt, based on experience 

Office Hours: Monday-Friday, 8am-5pm

Who We Are.

At Signal we make local ownership our strategy. We are the approachable global security brand, providing peace of mind to pursue passion in life for everyone who touches our brand. Our mission is to ensure our customers, owner-operators, and employees feel empowered in their communities and life.

We're your path forward, empowering you to become a subject matter expert supporting our network of customers and franchises who accelerate us into the future. As industry leaders, we invest in leading business technology and resources that free you to focus on developing your career. We're an opportunity to combine your passion to serve and your ambition to grow as you make a lasting investment in your future.

Your Role.

The Administration Manager is a customer-facing role where you’ll oversee franchise billing and collections while collaborating with Revenue Support Specialists (RSS) to ensure accurate, timely billing and effective collections. You’ll provide franchise owners and clients with responsive, hands-on support, resolve billing challenges, and drive process improvements that promote operational efficiency and healthy cash flow

What You’ll Do in This Role

Customer & Franchise Support (25%)

• Serve as a primary point of contact for franchise owners and clients on billing, payment, and account questions
• Partner with franchise owners to ensure accurate and timely client billing utilizing Edge software
• Resolve billing and payment discrepancies and contract questions quickly and professionally
• Train franchise owners and their teams on billing processes and tools
• Build strong, productive relationships with staff, clients, franchise owners and their teams

Billing Operations (30%)

• Partner with franchise owners to ensure accurate, timely client billing in Edge
• Assist with the overall invoicing and cash application processes, making sure payments are applied accurately and on time
• Oversee the ticket system for administrative functions, including billing discrepancies, credits, and write-offs
• Oversee transactional billing for multi-market locations, including accounts billed in foreign currencies

Collections & Payments (20%)

• Oversee payment portal processes

Team Leadership (10%)

• Collaborate with revenue support specialists, making sure they have the resources and support to serve their franchises

Process Improvement (15%)

• Evaluate billing processes and lead continuous improvement initiatives that increase efficiency and keep billing complete and accurate

Qualifications/knowledge:

• Bachelor’s Degree in Business Administration, Accounting, Finance or related field required
• 5-10 years of relevant experience
• Proficient in Microsoft Word, Excel, and PowerPoint
• Experience with SAGE Intacct
• Supervisory experience, ability to motivate staff and create a team environment
• Willing to contribute to a “Championship Culture” of teamwork, passion, and collaboration

 Skills/Abilities:

• Understand and uphold the policies and procedures established by Signal and its core values (Passion, Honesty & Integrity, Relationships, Serving and Learning)
• Excellent interpersonal and communication skills, both verbal and written
• Excellent customer service skills
• Ability to learn new software programs, such as our proprietary software Edge
• Consistent attention to detail
• Strong research, problem resolution and critical thinking skills
• Ability to handle multiple projects at a time, shifting priorities as necessary
• Ability to organize and manage workload to meet department requirements & deadlines
• Ability to keep financial information confidential
• Must be able to complete all physical requirements of the job with or without reasonable accommodation.
• Thorough understanding of invoicing and payment application processes
• Ability to effectively implement and train team members, (corporate and franchises), on systems and processes
• Ability to identify and implement opportunities to automate and improve existing processes

What’s in it For You?

• Competitive base pay, quarterly bonus plan, and long-term incentive plan.
• Medical, dental, vision, FSA/HSA options, and employee assistance program covering employee and eligible dependents.
• 100% company paid life insurance, short-term disability, and long-term disability.
• 401k
• Paid Time Off and Holidays.
• Career development assistance.
• Tuition Assistance through Bellevue University.
• Special recognition for employee birthdays and anniversaries.
• Company-hosted celebrations.

The Office Environment:

• As part of the company, you can expect to work in a standard office setting where there is a positive team atmosphere. Our office is a collaborative space where cross-department projects are frequent. Occasional overtime may be required as business needs dictate.You will have exposure to moderate noise levels and on occasion outside weather conditions (walking between buildings, networking events).

Physical Demands:

• Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator, computer keyboard, and phone. This description is intended to provide only basic guidelines for meeting job expectations.

Physical Demands key:

F (Frequently) – Stand, Sit, Handling/Finger dexterity, Reach outward, Carry 10 lbs. or less, Push/Pull 10 lbs. or less,

O (Occasionally) – Walk, Reach above head, Climb, Crawl, Squat, Kneel, Bend, Carry 11 lbs. or more, Push/pull 11 lbs. or more

Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.